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BPP studying Media is proud to be the reliable writer for CTH. Our CTH examine courses give you the excellent tailored studying source for the CTH examinations and also are an invaluable resource of reference and knowledge for these making plans a occupation within the hospitality and tourism industries.

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This is a slightly different scenario, because the accommodation and services move off site: nevertheless, reservations, registrations and payments (and boat cleaning and maintenance between trips) are still administered from a front office. You might also think of time-share apartment complexes, student halls of residence, health spas and hospitals as establishments providing accommodation and catering for a fluctuating group of temporary residents and, therefore, having to pay attention to space planning, bookings, billing, information and service provision, housekeeping and maintenance, and so on.

Jo speaking. Customer (C): Good morning, I'd like to book a room for next Wednesday the 18th, if possible. RC: Certainly, madam. For how many nights did you want the room? C: Three nights. RC: Three nights… And what type of room were you interested in? C: A double room, please. RC: I can offer you a standard double for £79 per night, or a deluxe queen-bedded room at the special rate of £99 per night, plus VAT. The deluxe is more spacious, with a queen bed, and has a fine view over either the gardens or the city.

6 List the four stages of the guest cycle, in chronological order. 7 The ........................................ department is responsible for processing staff payroll, while the ........................................ department is responsible for PR and publicity for the hotel. 8 What do the acronyms PMS and EFTPOS stand for? 9 How many rooms would a medium-sized hotel have? 10 What are FITs and GITs? SELF-TEST ANSWERS 1 Switchboard, reservations, reception, concierge, billing, cashiering, guest relations, uniformed staff.

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